APAC_Access support Engineer

Requirements

• 1–3 years in IAM operations, IT service desk with access administration duties, or similar
• Hands-on experience with Active Directory / Entra ID (user accounts, security groups, OUs); exposure to at least one ITSM tool like ServiceNow
• Understands why approvals, least privilege, and SoD checks exist — and won't skip them under time pressure
• Clear written communication for ticket notes and requester follow-ups
• Experience provisioning access in Banking environment

Nice to have

• Basic PowerShell for AD bulk tasks and reporting
• Exposure to access recertification tools or audit support
• Experience with IAM tools like SailPoint, Saviynt ( Optional)
• ITIL Foundation, or security fundamentals certs (e.g., CompTIA Security+)

Performance measures

• SLA compliance on request turnaround (by priority; terminations same day)
• Ticket accuracy — target zero incorrect grants; errors found in QA or audit sampling
• Daily throughput vs. team baseline
• Ticket hygiene: complete work notes and attached evidence on 100% of closed tickets